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TR99
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Message 1 of 2
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Smartsheet isn’t able to print

HP Recommended
Sprocket

I want to use the Sprocket for te first time, but when I want to print a photo, the smartsheet won’t print and the Sprocket says that there is no more paper. So my Sprocket is making ugly photos now

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Jeet_singh
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Message 2 of 2
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@TR99,

 

Thanks for reaching out to HP Support Forums. I’d like to be of your assistance!


I understand that you are having printing issues with your new HP Sprocket. I will certainly do my best to find you a solution!

 

Let's first try to update the printer firmware.

  1. Make sure the printer is charged 50% or more.

  2. Make sure the printer is on and your mobile device is connected to the Internet.

  3. On your mobile device, open the HP sprocket app.

  4. Tap the Menu icon , and then tap sprocket.

  5. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  6. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date.

If the issue still persists, go to this link and perform the steps mentioned.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Jeet_Singh
I am an HP Employee

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