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Lucyc1
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Sprocket 100 no longer connects to phone

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HP Sprocket 100
iOS

My sprocket used to work fine but now my phone can't connect to it.  I have reset it and forgotten and reconnected via Bluetooth.  However the phone says there's an error during setup.  When I loaded the HP Sprocket App onto a new phone it says that pairing is unsuccessful and HP Sprocket (46:E4) is not supported.  It must be that the app has updated but it no longer works with a Sprocket 100.  Is there any way to make it work?  I can't update firmware as the phone never lists the printer.

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TEJ1602
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@Lucyc1, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Sprocket Printers - Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Lucyc1
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Thank you.  Unfortunately that hasn't worked so I have contacted HP Support.

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