cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
SDL89
New member
1 0 0 0
Message 1 of 3
548
Flag Post

Sprocket 2 in 1 Viewfinder will not open

HP Recommended
Sprocket 2 in 1

My new Sprocket 2 in 1 Viewfinder will not open after only a few uses. 

2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 3
Flag Post
HP Recommended

@SDL89,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the viewfinder is not opening.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the Viewfinder was working fine?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c05681925

 

If you continue facing the issue, then I may be a hardware malfunction and I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 3 of 3
Flag Post
HP Recommended

@SDL89,

 

I recommend you contact HP phone support to check the available service options for your printer.

 

Here is how you can get in touch with the phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation