Sprocket 2 in 1 Viewfinder will not open

[SDL89]

My new Sprocket 2 in 1 Viewfinder will not open after only a few uses. 

[The_Fossette]

@SDL89,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the viewfinder is not opening.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the Viewfinder was working fine?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c05681925

If you continue facing the issue, then I may be a hardware malfunction and I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[The_Fossette]

@SDL89,

I recommend you contact HP phone support to check the available service options for your printer.

Here is how you can get in touch with the phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Good day! Take care 🙂

Cheers!