Sprocket 200 not appearing in "Bluetooth settings" in iOS and Android

[Netsuki]

I have exactly the same problem.  Tried everything, but new Sprocket dies not register as Bluetooth device.  I've tried everything.  Is this product a dud, and what do I do with it?  It's an expensive hoax.

[KrazyToad · Accepted solution]

@Netsuki

If you have already performed all the troubleshooting steps in this Support Community Link: https://h30434.www3.hp.com/t5/sprocket/Sprocket-200-not-appearing-in-quot-Bluetooth-settings-quot/m-..., I suggest you contact HP Support for Service Options

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Netsuki]

I have today, thanks.  They were brilliant.  When all else fails, go to the top.  ❤

[KrazyToad]

@Netsuki

I'm glad you got this sorted out

Do visit our HP Support Community and drop us a message anytime you need help 😊