• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎08-07-2019 03:08 AM - last edited on ‎08-07-2019 02:05 PM by Retired

HP Recommended

I have exactly the same problem.  Tried everything, but new Sprocket dies not register as Bluetooth device.  I've tried everything.  Is this product a dud, and what do I do with it?  It's an expensive hoax.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2019 03:08 PM

HP Recommended

@Netsuki

 

If you have already performed all the troubleshooting steps in this Support Community Link: https://h30434.www3.hp.com/t5/sprocket/Sprocket-200-not-appearing-in-quot-Bluetooth-settings-quot/m-..., I suggest you contact HP Support for Service Options

 

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-07-2019 03:08 PM

HP Recommended

@Netsuki

 

If you have already performed all the troubleshooting steps in this Support Community Link: https://h30434.www3.hp.com/t5/sprocket/Sprocket-200-not-appearing-in-quot-Bluetooth-settings-quot/m-..., I suggest you contact HP Support for Service Options

 

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎08-07-2019 03:19 PM

HP Recommended

I have today, thanks.  They were brilliant.  When all else fails, go to the top.  ❤

 

Was this reply helpful? Yes No

‎08-07-2019 03:55 PM

HP Recommended

@Netsuki

 

I'm glad you got this sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help 😊

 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.