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‎09-16-2020 06:53 PM

HP Recommended
Product: Sprocket 200
Operating System: iOS

Sprocket 200 will not charge or complete its setup with the app on my phone. It almost gets to end an displays an error message

Category:
1 REPLY 1

‎09-19-2020 11:32 AM - edited ‎09-19-2020 11:32 AM

HP Recommended

@TaxiGWENA, Welcome to the HP Support Community!

 

If the sprocket is not charging, perform the steps from this document - Blinking Red Charging Indicator Light

 

Update the software on the iOS device

Go to Settings > general > Update the software

 

Re-install the sprocket app on the iOS device.

 

Perform the steps mentioned in this document to resolve installation and connectivity issues- Sprocket Does Not Connect or Print

 

If the issue persists, let us factory reset the sprocket:

To factory reset Sprocket 200 need to hold power button until LED flashes rapidly then release button and press once more to power off. The press again to power back on.

 

Check if this helps. Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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