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Sprocket 200 will not charge fully or function with the App on my phone

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Sprocket 200

Sprocket 200 will not charge or complete its setup with the app on my phone. It almost gets to end an displays an error message

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@TaxiGWENA, Welcome to the HP Support Community!


If the sprocket is not charging, perform the steps from this document - Blinking Red Charging Indicator Light


Update the software on the iOS device

Go to Settings > general > Update the software


Re-install the sprocket app on the iOS device.


Perform the steps mentioned in this document to resolve installation and connectivity issues- Sprocket Does Not Connect or Print


If the issue persists, let us factory reset the sprocket:

To factory reset Sprocket 200 need to hold power button until LED flashes rapidly then release button and press once more to power off. The press again to power back on.


Check if this helps. Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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