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Sprocket (52:E9) connecting to Bluetooth but not registering on app

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Sprocket (52:E9) connecting to Bluetooth on iPhone but not registering on app.  Updated app.

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Hi @Keystoneak,


Welcome to the HP Support Community. I'd be happy to assist you with the  "Sprocket Does Not Connect or Print" issue. 


Let's uninstall the Sprocket app and reinstall the updated version of the app from the store. 


Also, update Firmware

  1. Open the HP sprocket app.

  2. Tap the Menu icon , tap sprocket, and then tap Printers.

    The Sprocket information screen displays.

  3. Look for a Sprocket firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.

Once completed, try printing from the app.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

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