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‎01-04-2019 04:35 PM

HP Recommended
Product: Sprocket
Operating System: iOS 12 - 12.0.1

Has anyone solved this sprocket pairing issue where the app won't recognise the device but you can't update the firmware unless you connect with a device. I have followed all other threads of conversation and nothing has worked. Yes I know that you can't pair with more than one device, I have reset the printer, I have made each device where attempts have been made 'forget' the sprocket, I have turned all bluetooths off on other devices.....blah....blah....blah.

 

Has anyone solved the issue or have a local HP phone number or location to get HP support in Townsville.

1 REPLY 1

‎01-04-2019 08:50 PM

HP Recommended

Hi,

Contacting HP Support in Australia can be done by filling below form, then you will be provided with the phone number:

https://support.hp.com/au-en/contact-hp/product/hp-sprocket-photo-printer/12635221



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