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‎01-11-2019 03:56 PM

HP Recommended
Product: HP Sprocket 200
Operating System: iOS 11 - 11.4.1

I just got my Sprocket about a week ago. Unfortunately it hasn’t been able to connect with my iPhone at all since I got it. I made sure it was fully charged, the film was loaded correctly, the Bluetooth on my phone was on and I tried restarting both my phone and the Sprocket multiple times, but it has never connected or shown up as an available device to connect with in my settings app. How do I get my Sprocket to work. Should I take it back?

1 person had the same question
2 REPLIES 2

‎01-11-2019 10:38 PM - edited ‎01-11-2019 10:41 PM

HP Recommended

Hi,

First be sure to install the HP Sprocket app and then reset the printer (How do I reset my printer?):

https://support.hp.com/us-en/product/hp-sprocket-200-printer-series/21625473/model/21625472/document...

 

Next, follow these steps to pair the phone with the printer:

https://support.hp.com/us-en/product/hp-sprocket-200-printer-series/21625473/model/21625472/document...

 

Shlomi



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‎01-12-2019 08:37 PM

HP Recommended

I downloaded the app and it doesn’t work

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