Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Sprocket camera on/off button won’t work. Will only power on when attached to power cord. Will only power off when reset. Recently did update.
Welcome to the HP Support Community!
It looks like a hardware issue, I recommend you contact support and check the available service options.
Here is how you can get in touch with tech support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
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The_Fossette I am an HP Employee
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