Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 2
Flag Post

Sprocket can't be found, bluetooth is connected

HP Recommended

Hi.  I have a sprocket that's about 2 years old.  It's always been connected to the same phone and no other devices.  We hadn't used it for a while and now trying today and it won't connect.  I can get it 'connected' in the bluetooth section but when I go to the app the printer isn't showing and when I try to add a printer it says we've looked and looked and we can't find a printer.  

The app is up to date.  I have tried forgetting the printer and deleting the app.  I've turned off both the phone and the printer and I've reset the printer. 

From what I can see on this forum, just about all the sprocket queries are about the same thing and there's a lot of queries listed, so I'm assuming this is a HP known issue.

Can someone from HP please help me?  Thank you.

0 Kudos
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,738
Message 2 of 2
Flag Post
HP Recommended

Hi @Lisa1001

Welcome to the HP Support Community. I understand you are not able to connect the sprocket to your mobile device. I'd be happy to assist you.

  • Are you using an iPhone or an Android?
  • Have you tried connecting any other device to your phone to check?

Kindly perform the steps mentioned in this document to connect the devices.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation