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Mangafille
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Sprocket can't be recognized by bluetooth

HP Recommended
Sprocket plus
macOS 10.15 Catalina

I can't connect with my Sprocket plus via Bluetooth, and even can't find it when Bluetooth turned on.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Mangafille, Welcome to HP Support Community!

 

The printer is supported by mobile operating systems- 

Supported by Android mobile devices with OS 4.4 and later, and iOS 10.0.2 and later

Compatible with Apple iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6x, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air 2, iPad Air, iPad mini 2, iPad mini 3, iPad mini 4, iPad (4th generation), and iPod touch (6th generation)

 

If you're trying to connect it to the Mac Computer, it is not possible.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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