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My printer is connected to my Bluetooth but it can’t find it in the app. Please help I’ve restarted everything, reset my printer. Done it all! The app just can’t find it.
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Sandytechy20 I am an HP Employee
Serial No: KR77KB53BW
Product No: Z3Z91A
Please ensure the Sprocket has the latest Firmware
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
In Printer Settings, look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
If the issue persists uninstall the printer App and Reset the Printer
Turn on the printer.
Locate the Reset button near the charging port.
Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The printer resets and turns off.
After the Reset redownload the Printer App
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KrazyToadI Am An HP Employee
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