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Lindsey284
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Sprocket doesn’t connect on app

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Sprocket

My printer is connected to my Bluetooth but it can’t find it in the app. Please help I’ve restarted everything, reset my printer. Done it all! 

The app just can’t find it. 

2A308B7D-06E8-4764-9F60-A670F25990F7.png

3 REPLIES 3
sandytechy20
HP Support Agent
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@Lindsey284

 

Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Sandytechy20
I am an HP Employee

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YoungAe
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HP Recommended

Hp Sprocket 

Serial No: KR77KB53BW

Product No: Z3Z91A

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KrazyToad
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@YoungAe

 

Please ensure the Sprocket has the latest Firmware

 

  1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  5. Under the Status section, locate Battery.

    • If the battery charge is 25% or higher, continue with these steps.

    • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

  6. In Printer Settings, look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the firmware is up-to-date.

If the issue persists uninstall the printer App and Reset the Printer

 

  1. Turn on the printer.

  2. Locate the Reset button near the charging port.

    Locating the reset button

  3. Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

After the Reset redownload the Printer App

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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