Sprocket don't take the paper

[ACAM]

Hello everyone, as I wrote in the subject my sprocket can not take the sheets and does not print. 

[Jeet_singh]

@ACAM,

Welcome to HP Support Community,

Let's first try to update the printer firmware.

1. Make sure the printer is charged 50% or more.

2. Make sure the printer is on and your mobile device is connected to the Internet.

3. On your mobile device, open the HP sprocket app.

4. Tap the Menu icon , and then tap sprocket.

5. Tap Printers, and then tap your printer in the list.

   The printer information screen displays.

6. Look for a firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the printer firmware is up-to-date.

If the issue still persists, go to this link and perform the steps mentioned.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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