cancel
Showing results for 
Search instead for 
Did you mean: 
ACAM
New member
1 0 0 0
Message 1 of 2
207
Flag Post

Sprocket don't take the paper

HP Recommended
Sprocket 2-in-1
Microsoft Windows 10 (64-bit)

Hello everyone, as I wrote in the subject my sprocket can not take the sheets and does not print. 

0 Kudos
1 REPLY 1
Jeet_singh
Retired
Retired
21,068 21,032 1,399 2,362
Message 2 of 2
Flag Post
HP Recommended

@ACAM,

 

Welcome to HP Support Community,

 

Let's first try to update the printer firmware.

  1. Make sure the printer is charged 50% or more.

  2. Make sure the printer is on and your mobile device is connected to the Internet.

  3. On your mobile device, open the HP sprocket app.

  4. Tap the Menu icon , and then tap sprocket.

  5. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  6. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date.

If the issue still persists, go to this link and perform the steps mentioned.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Jeet_Singh
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation