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jcsbox
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Sprocket firmware version

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HP Sprocket Plus
Android 7.0 - 7.1.2 Nougat

Hi,

anybody knows what's the most up-to-date firmware version of the HP Sprocket Plus printer? (september 2018)

My Sprocket App shows me 1.0.5 right now.

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Raj1788
HP Support Agent
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@jcsbox

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

Using the Main Menu on the Sprocket app

 

Tap sprocket to view information about your paired printer.

• View the Mac Address, Firmware Version, and Hardware Version. These will be necessary if contacting HP Sprocket Support.

• This screen will also show Firmware upgrades when available if not the Firmware is up to date.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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jcsbox
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Hi Raj1788,

 

thank you for your answer. I know when I can find these information. But the process of firmware update failed and the sprocket reset do nothing. So once again - what's the most up-to-date firmware version of the HP Sprocket Plus printer? (september 2018)

 

Thanks in advance!

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Riddle_Decipher
HP Support Agent
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@jcsbox

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @Raj1788, as the tech is out for the day, that said, I have reviewed your concern and the entire conversation, did some research and I recommend you check my private message for further assistance on getting this issue resolved:

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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