• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎07-04-2019 04:24 PM

HP Recommended
Product: Sprocket 2- in-1 2FB96A
Operating System: iOS

I bought the sprocket 2 hours ago from Best Buy. When I got into the car I plugged it in and a red light came on. After about 5 minutes I was testing out the buttons and I powered it off. Now every time I plug it in nothing happens. No light turns on and it turns slightly warm when plugged in. I would try to reset it but I can’t turn it on in the first place

1 REPLY 1

‎07-07-2019 09:08 AM

HP Recommended

@Anabelle1, Welcome to the HP Support Community!

 

Make sure the Charging cable is firmly plugged in.

Charge the Sprocket for 40mins and then try to Power it ON.

 

Try Resetting the Printer and check if it works

Remove the paper cover, insert a straight pin into the access point next to the input tray, and then press the Reset button for 3 seconds. The Sprocket resets and turns off.

Locating the Reset button on the HP Sprocket 2-in-1

Turn on the Sprocket.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.