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‎04-30-2018 02:52 PM

HP Recommended
Product: HP SPROCKET

My HP Sprocket keeps printing out in a red/pink hue. I have tried everything possible. Reset my sprocket, changed the printer paper, updated the software and nothing is changing. I'm getting very frustrated with this product and can not exchange it due to store policy. The pictures do not even look anything like they should and are so red! Any suggestions?

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1 person had the same question
1 REPLY 1

‎05-01-2018 08:27 AM

HP Recommended

@KHAIBENN

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with printing. I will be delighted to assist you here.

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

 

Since you'v already performed most of the troubleshooting steps, I'd request you to contact HP's phone support team for further assistance.

 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

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