Sprocket not recognized on my iphone 7

[Ameet11]

Hi, 

I have tried to use my sprocket 200 with my ipohone 7 however although it connects via bluetooth, the message i get once connected is "this device is not supported"....

Any help would be very much appreciated. 

Thanks 

Ameet

[Kumar0307]

Hi @Ameet11

Welcome to the HP Support Community. I'd be happy to assist you.

Check for updates on your iOS device.

Also, perform the steps mentioned in this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ameet11]

Hi Kumar, 

Thanks for your reply however i have already tried these steps and have had no joy 😞 

I think i will have to call HP but will have to wait for office hours to ring. 

Thanks 

Ameet

[asmita6658]

@Ameet11

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this. 

Thanks! 

[Ameet11]

Thank you.... 

Would you know where i can find contact details (phone number) to call them please?

Thanks 

Ameet

[Kumar0307]

@Ameet11

I have sent you a private message with additional information to contact HP support team.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!