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‎03-16-2020 02:03 PM

HP Recommended
Product: HP Sprocket plu
Operating System: iOS

New, never used. I used the paper that came with the printer. Used Quality card first according to manual, loadet it with printpaper face down, and then i keeps feeding out paper until it jams. Have reset the printer, reset iPhone, read and followed all HP suggestions, but i keeps feed out paper as soon as i turn it on. 100% battery,  firmware 1.0.5 no update to find in app. ios 13.4 and tested with 13.3 .

It simply dont work, it keep up feeding out all paper. then i jams.

2 REPLIES 2

‎03-19-2020 02:34 AM

HP Recommended

Hi @ArneSand

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your Sprocket Printer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎03-19-2020 02:55 AM

HP Recommended

It has been accepted as an DOA.

 

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