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K881
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Sprocket plus prints withThick white line every time

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iOS

I’ve wasted almost 30 genuine HP photo paper/stickers trying to sort out this issue.

my sprocket plus is not even 24rs old and every print has a thick white line on the left, cutting out significant amount of pic. It’s infuriating. I’ve tried all the obvious. Anyone had same issues and were able to actually resolve this problem?? Plz help!!

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TEJ1602
HP Support Agent
HP Support Agent
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@K881, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Improving Print Quality and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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