Sprocket printing bad quality with pink tint

[Jlstuver]

I have a sprocket that printed great the first few photos then started getting a pink tint, now it has bad print quality and a pink tint. I have read your forum onnpossible solutions and nothing has worked including using a different phone to print from! What can I do now?

[A4Apollo]

Hi! @Jlstuver, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have print quality issues on your sprocket printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you printing using HP ZINK® Sticky-Backed Photo Paper?

Please provide the image or OS you are running on your smartphone to assist you better.

As you mentioned when you print from the sprocket printer you see a pink tint on every print job.

First, try uninstalling and reinstalling the sprocket app from your smartphone and check if it helps.

Please, the few steps recommended below.

Use these recommendations to help improve print quality.
Use genuine HP ZINK® Sticky-Backed Photo Paper. ZINK® makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP. HP recommends using HP ZINK® Sticky-Backed Photo Paper for best results. To purchase genuine HP ZINK® Sticky-Backed Photo Paper, go to the HP Sprocket homepage. You can also purchase genuine HP ZINK® Sticky-Backed Photo Paper from other retailers.
Clean the output rollers with the blue HP ZINK® Smartsheet from the same pack of photo paper currently in the printer. Load the blue HP ZINK® Smartsheet into the input tray with the bar code facing down and the photo paper with the print side facing up, and then send a print job.
   NOTE:
Load photo paper with the Smartsheet to avoid an Out of Paper error message.
Update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update.
Allow the printer a few minutes to cool down between print jobs.
When the printer becomes too warm, a Cooling down... Sprocket needs to cool down before printing another job. Wait to send another photo. the message might display on the HP Sprocket app. Tap OK to clear the message.
Store the photo paper in a cool, dry place and avoid contact with water. If water spills on a photo, wipe it away as soon as possible to prevent damaging the photo.
Use clean, wrinkle-free photo paper. Avoid loading wrinkled or curled photo paper into the printer.
Make sure images have a minimum resolution of 818 x 1258 pixels per inch (ppi) for optimal print quality. Screen-captured images from your mobile device might not have sufficient resolution for optimal print quality. See your mobile device manufacturer for more information.

If the issue still persists try resetting the printer and update the printer firmware.

1.    Reset the Sprocket unit by placing a push-pin or needle into the small hole on the rear of the unit.  (Reset instructions in the support doc HERE)
2.    Plug in the Sprocket unit with the provided micro-USB cable.  Connect to either a computer USB port or USB wall charger.
3.    Allow the Sprocket unit to charge for 10 minutes.  Note:  A call back may be required in these instances.
4.    Power on the Sprocket unit by pressing/holding the power button for 3 seconds.
5.    A white LED should illuminate on the rear of the unit if power up is successful.
6.    Remind the customer to charge their Sprocket for an additional 60-90 minutes to enable a full battery charge.
 

If the issue still persists try updating the sprocket firmware from the sprocket app and check if it helps.

Open Sprocket app go to menu-->Sprocket---> Printers; A blue firmware update link will be present if an update is available.

Refer this article to further troubleshoot print quality issues with your sprocket printer.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Jlstuver]

I have done all of the above. I tried printing from an iphone 6s firmware version is 11.1 I also tried printing from a Samsung galaxy s7 edge firmware version 7.0 they both produce the same results.

Its still pink and the quality is not as good as when I first started using it. I am on my 3rd pack of paper and it is genuine HP paper so it is not the paper 

[A4Apollo]

@Jlstuver, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

It certainly looks to be a hardware issue with the printer.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!