Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
My daughters sprocket is printing pink/purple. We’ve tried resetting it but hasn’t worked. Please help.
Please ensure you are using genuine HP ZINK photo paper
HP recommends using genuine HP ZINK Sprocket Photo Paper for best results. HP cannot guarantee the quality or reliability of non-HP photo paper.
Next I suggest you upgrade the printer firmware
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
In Printer Settings, look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Send a print job. If the print quality is still unacceptable, continue to the next step.
If the issue persists you can clean the Sprocket paper path rollers
Remove the Paper Cover, and then remove any photo paper from the input tray.
Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.
Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.
Replace the Paper Cover, and then wait while the Sprocket detects and cleans the paper path rollers with the colored card.
If the Sprocket does not automatically detect the colored card, send a print job to manually start the cleaning process.
You can also follow the instructions in this Link: https://support.hp.com/in-en/document/c05660842
Keep me posted how it goes 😊
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KrazyToadI Am An HP Employee
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