Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Sprocket prints blue-tinted photos

HP Recommended
iOS 12 - 12.0.1

Hello, I just started using my Sprocket classic and the photos come out extremely blue. I've tried everything in this article:, and it still doesn't work. I'm printing on HP Zink paper and my firmware is up to date. Please help!

0 Kudos
HP Support Agent
HP Support Agent
20,419 20,421 1,490 1,738
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community!

  • Have you tried connecting the sprocket to a different mobile device and print to check the print quality?
  • Reset your mobile device and Sprocket, perform step 4 from this document.

If you have tried all the troubleshooting steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link -

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation