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starsnsurf88
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Message 1 of 2
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Sprocket prints blue-tinted photos

HP Recommended
Sprocket
iOS 12 - 12.0.1

Hello, I just started using my Sprocket classic and the photos come out extremely blue. I've tried everything in this article: https://support.hp.com/vn-en/document/c05660842, and it still doesn't work. I'm printing on HP Zink paper and my firmware is up to date. Please help!

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@starsnsurf88

 

Welcome to the HP Support Community!

  • Have you tried connecting the sprocket to a different mobile device and print to check the print quality?
  • Reset your mobile device and Sprocket, perform step 4 from this document.

If you have tried all the troubleshooting steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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