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Sprocket problems

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The little part of the top where you look to see what you’re taking a photo of and a selfie lense on the other side. It will not go down. When the camera is on when I press it all it does is make a sound but nothing else. Please help!
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Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting issues with HP Sprocket app on your Apple device, correct me if I am wrong. I would like to help you resolve this issue.


However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any changes to the app?


Uninstall the HP Sprocket app and reinstall it.

Click here and refer the HP Document to know how to use HP Sprocket App.


Let me know if that helps.



I am an HP Employee

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