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SL1414
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Message 1 of 2
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Sprocket says “out of paper” when it isn’t

HP Recommended
HP Sprocket
iOS

My printer is pretty well new. I tried using it and it says it’s out of paper when it isn’t.  When it goes to print, it’s noisier than it used to be, nothing comes out, and then I get the out of paper message.  I’ve tried resetting my printer, updating the forum, putting new paper in... and nothing seems to be working.

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MojoBari
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Message 2 of 2
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HP Recommended

Ours was brand new and did this.  I finally turned it over, slid the lock button and removed the paper tray.  I inspected the rollers and found a small plastic obstruction.  It was clear, about 1x1.25” with a L-shaped bend in it.  Probably part of the packaging but not sure.  It was loose in the end of the paper tray but blocked the paper feed from working.  

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