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‎03-20-2021 01:13 PM

HP Recommended
Product: Hp sprocket studio printer

I bought my daughter this printer for Christmas and she's only been able to print 2 photos.  The first cartridge was torn when I removed it and now it keeps saying that the paper is jammed when it isn't. It's saying there's more than 1 page stuck when I only put 1 pages in total. What is wrong with this thing and how do i fix it??? Please help!!

Category:
1 REPLY 1

‎03-20-2021 01:38 PM

HP Recommended

@JTaylor7602 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Your support options for Spocket are here:

TKB article contributed by HP JessikaV

Changes in Support for HP Sprocket

 

Phone support might have to wait for regular work week. 

 

Thank you for participating in the HP Community.

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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