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01-05-2020 10:32 AM
Is it just me or is this thing terrible? It seems to be unable to print anything resembling cyan. The prints are nothing like the photos. I wish I'd returned it immediately but I had more pressing issues to deal with at the time. The pictures are only acceptable if you don't care for colour fidelity. It is all up to date with its firmware and I've tweaked the photos as much as possible in the app and then with photoshop, can you take it back after a year? I hardly use bc its so disappointing and not worth the 50p a print it costs for the paper?
01-07-2020 05:57 PM
Welcome to HP support community.
Clean the Sprocket paper path rollers
Remove the Paper Cover, and then remove any photo paper from the input tray.
Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.
Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.
Replace the Paper Cover, and then wait while the Sprocket detects and cleans the paper path rollers with the colored card.
If the Sprocket does not automatically detect the colored card, send a print job to manually start the cleaning process.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
01-08-2020 12:18 AM
Most people have done that and the terrible quality printouts remain. Firmware updates have made no improvements either. The product seems to be a dud and customers should not have to fiddle around to obtain a decent print. HP should suck it up and offer refunds.
01-08-2020 07:49 AM
Absolutely! I feel completely ripped off. They have obviously faked all the press photos where they show the colours are the same as on the phone/screen, which I would expect to a certain extent but nothing like this. I'm a printmaker I know how to fiddle with colour and nothing I do helps.