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Cassie9
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Sprocket won’t connect to Bluetooth

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I just got my sprocket and it is new out of box. When i setting up the sprocket app it cannot detect the sprocket. But inside my Bluetooth list i can find it.

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asmita6658
HP Support Agent
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@Cassie9

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the Bluetooth connectivity.

 

Don't worry, I'm here to help! 

 

Let's try these steps -

 

Solution# 1 Update the printer firmware - 

 

On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update.

 

Solution# 2 Reset the printer - 

 

On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.

 

Locating the reset button

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

 

Have a great day!
 

Asmita
I am an HP Employee

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