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Sprocket won’t connect to Bluetooth

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I have an HP Sprocket Photo printer, all of a sudden when I’ve gone to use it there doesn’t seem to be a connection between it and my phone. 

Move reset both the printer and my phone with still no luck. I have also tried to connect it to my iPad and even this won’t work.

Very frustrating, pls can someone help 🙂

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@10megac, Welcome to HP Support Community!


If you have already followed the steps from the document HP Sprocket Printers - Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!



I am an HP Employee

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