Sprocket won’t connect, tried everything.

[Jrgspilot]

spent two days trying to get my sprocket connected but it continues not to be recognised whatever I try. This is the most frustrating printer I have ever had. What can  do now to get this printer to wpork ? The Sprocket bluetooth does not work.

[Kharde]

I started a similar thread as well - blueooth issues on Android (Huawei GR3).  Note: My other phone Sony Z5 connected without an issue. 

Note - A partial fix was to disable my wi-fi when connecting to the Sprocket device.  This allows me to connect to the Sprocket device approx 50% of the times.  Still not ideal....  very frustated as well.

[crafter25]

Can you please send me that info as well, I'm having the same issue.

[murfnik]

Same here. I bought a refurbished Sprocket (so naturally the replacement warranty has expired); it was working fine and now all of a sudden it won't.  My iPhone6s saw it, but said it wasn't supported. tried all of the suggested things. I depend on this little printer and feel it should be replaced. I purchased it September 2018, so by my reckoning, it should still be under warranty

[murfnik]

Seems to me this is a known issue. Palming it off as "bluetooth hardware failure" is a bit dismissive. Since I re-downloaded the app, it won't even see the printer anymore, but even before that, I checked for firmware updates and there were none. I got my phone to see it by turning off the wi-fi, but it still says "not supported."

I paid a fair bit for this printer and expected it to work as long as my phone did. 

[crafter25]

Yes, it seems to be an on going issue and I don't know if it's robots answering all the questions here, but it's all useless directions.  

[Willow_1-]

I tried the step by step and it still didn’t work, it just won’t connect to my phone. I got a new phone yesterday I don’t know if that’s the issue, but I’ve never had problems before 

[crafter25]

It won't work, you can do everything in the book but your sprocket is useless with the newer iphones....I'm so pissed with HP...

[AndrewG47]

Good day.  This is very frustrating.  Brand new Sprocket 200.  Connected via Bluetooth, but when I try to load the app the app screen says it can’t find the printer.  How can I be connected to the printer via Bluetooth but your app can’t detect it.  Spent over an hour on web forum, following directions - deleting device on blue tooth, resetting printer, reloading app.  Terrible initial user experience.  I’ll have to return it as it is presently useless.  

Regards,

Andy G

[TEJ1602]

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