Sprocket won't connect via bluetooth to my iPhone

[laracelest3]

Hi,

I recived a sproket 200 for christmas and set it up yesterday and it conected to my phone right away. But for some reason today it is not allowing me to connect it to my phone. I have reset the sproket and turned on and off my phone and also reinstalled the app several times but nothing seams to work. I have also followed numerous sollutions from this help page but nothing seams to be working. 

[senan6806]

@laracelest3

A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.

Removing the HP Sprocket entry from the paired devices on your iPhone and adding a new printer using HP Sprocket app may resolve the issue. Let's try these steps:

1.) On your iPhone, open Settings.

2.) Touch Bluetooth, below My devices, tap on the little “i” icon on the HP Sprocket device..

3.) Select Forget this Device, confirm by touching Forget Device.

4.) Open the HP sprocket app.

5.) Tap the Menu icon , tap sprocket, and then tap Manage Printers.

6.) Tap Add New Printer, and then tap the name of your Sprocket

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[laracelest3]

Hi Senan, i, i have tried adding as a new printer but for some reason the printer isnt even coming up. 

[senan6806]

@laracelest3

That's unfortunate 😞 Could you try updating iOS and resetting HP Sprocket. You may use the steps available here to update iOS, instructions on how to reset HP Sprocket can be found here.