Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Just bought hp sprocket, won’t connect on any phones. None. Not once ever. Gone through the reset processes and nothing works.
@BLouise94, Welcome to HP Support Community!
If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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