• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎01-24-2017 03:32 PM

HP Recommended
Operating System: Android 5.1 Lollipop

Hello, I just bought a HP Sprocket, I'm having issue pairing it up with my Samsung Galaxy S5, the bluetooth said can not communicated with sprocket (32:0D)  I have no idea what that meant.  Please help!

 

Missy430

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2017 11:32 AM

HP Recommended

@Missy430

 

This is a great location to get assistance! I read your post and see that you are having issues in pairing HP sprocket with your mobile. I would like to help you resolve this issue. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

  • Restart the sprocket.
  • Click here and follow step 3 in the document.

Please let me know how this goes.

I genuinely hope that the issue gets resolved without hassles.

If you wish to say thanks for my effort to help,

Click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-25-2017 11:32 AM

HP Recommended

@Missy430

 

This is a great location to get assistance! I read your post and see that you are having issues in pairing HP sprocket with your mobile. I would like to help you resolve this issue. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

  • Restart the sprocket.
  • Click here and follow step 3 in the document.

Please let me know how this goes.

I genuinely hope that the issue gets resolved without hassles.

If you wish to say thanks for my effort to help,

Click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-25-2017 12:45 PM

HP Recommended

Thank you!!!  it worked~   ^__^ 

Was this reply helpful? Yes No

‎01-25-2017 01:14 PM

HP Recommended

@Missy430

 

Thanks for the super quick reply.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.