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Missy430
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Solved!

Sprocket won't pair, said communication issue ( 32:0D)?

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Android 5.1 Lollipop

Hello, I just bought a HP Sprocket, I'm having issue pairing it up with my Samsung Galaxy S5, the bluetooth said can not communicated with sprocket (32:0D)  I have no idea what that meant.  Please help!

 

Missy430

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sandytechy20
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@Missy430

 

This is a great location to get assistance! I read your post and see that you are having issues in pairing HP sprocket with your mobile. I would like to help you resolve this issue. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

  • Restart the sprocket.
  • Click here and follow step 3 in the document.

Please let me know how this goes.

I genuinely hope that the issue gets resolved without hassles.

If you wish to say thanks for my effort to help,

Click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

 

Cheers.

Sandytechy20
I am an HP Employee

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3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
26,798 26,671 1,466 1,537
Message 2 of 4
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HP Recommended

@Missy430

 

This is a great location to get assistance! I read your post and see that you are having issues in pairing HP sprocket with your mobile. I would like to help you resolve this issue. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

  • Restart the sprocket.
  • Click here and follow step 3 in the document.

Please let me know how this goes.

I genuinely hope that the issue gets resolved without hassles.

If you wish to say thanks for my effort to help,

Click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Missy430
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Thank you!!!  it worked~   ^__^ 

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sandytechy20
HP Support Agent
HP Support Agent
26,798 26,671 1,466 1,537
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@Missy430

 

Thanks for the super quick reply.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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