Sprocket won't print

[Ela0714]

Hello, 

My sprocket won't print anything, I've tried the steps hp support has but nothing works. I've tried updating, reinstalling, resetting but still nothing. The last time I used my sprocket was yesterday. I even tried to replace the sheets but it still doesn't work.

[The_Fossette]

@Ela0714,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are unable to print from the sprocket.

Don’t worry, I assure you I will try my best to get this sorted.

Are you getting any error when you print?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05937610

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Ela0714]

Hello, 

Thank you for your reply, however I have already  tried the steps from the article you send several times and it's still not working. I don't get any errors, but the light keeps flickering and it keeps saying "sending to printer". 

Kind regards, 

Ela 

[The_Fossette]

@Ela0714,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!