Sprocket turned on once and i printed one picture. Now won't turn on. Red lite when charging only stays on for 15 min then no light at all. Hit reset button and it turns off the red light after 3 seconds but then still won't turn on and same results when trying to charge it. I think I got a defective unit and need to get a replacement. Help, this was a Christmas gift, sad daughter :((
I have the same exact issue and also a very sad daughter that her present won’t work. Tried resetting but nothing happened. Printed one picture and then later we had the exact same issue as above. Red charging light but should be charged, goes off the quickly, won’t turn on, can’t access printer settings in the app any longer.