Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
When I am connecting my sprocket it will connect and then when you have to select an accessory it won’t come up?? I have rest my phone and my sprocket.
@CourtneyO, Welcome to HP Support Community!
If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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