cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
1 0 0 0
Message 1 of 2
245
Flag Post

Sprocket

HP Recommended
Sprocket photo printer
Android 9.0 Pie

Hi!

My sprocket printer suddenly stopped working. When i plug it in and check the app, it says that battery is 100%. When i want to print, battery suddenly drops to 4% (still plugged in) and the sprocket disconnects from my phone saying ''battery low''.

 

Whilst the sprocket is plugged a light is blinking red to green fast and continious. When I turn it on, the light turns red on one side, white on the other (right side).

 

How can I fix this problem? Does Hp send me an new battery? I only have the device for 3 years and the battery already died on me (I guess).

 

I already reset the sprocket multiple times but it doesn't make a difference. Also let it charge for multiple days.

 

 

Kind regards

Jolien

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
10,488 10,491 454 719
Message 2 of 2
Flag Post
HP Recommended

@jiversch Welcome to HP Community!

 

I understand that the sprocket printer suddenly stopped working.

 

Step 1: Turn on the Sprocket and check battery status

The Sprocket might have turned off or the battery might need to be charged. Use the HP sprocket app to check the battery status, and then adjust the Auto Off setting.

  1. Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.

  2. Tap the Menu icon , and then tap sprocket.

  3. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  4. Under the Status section, locate Battery.

    • If the battery charge is 25% or higher, continue with these steps.

    • If the battery charge is 24% or lower, charge the battery for 30 minutes, and then continue with these steps.

  5. Tap Auto Off to change when the Sprocket turns off, if necessary.

If the issue persists, continue to the next step.

Step 2: Make sure the Sprocket has photo paper in the input tray

Check the input tray and make sure photo paper is loaded.

  1. Turn off the Sprocket, and then remove the paper cover.

  2. Make sure to load Sprocket Photo Paper, up to 10 sheets, with the HP logos facing down.

    Sprocket Photo Paper with the HP logos facing down

  3. Replace the paper cover, and then turn on the Sprocket.

If the issue persists, continue to the next step.

Step 3: Confirm mobile device settings

Make sure your mobile device settings allow a connection with your Sprocket.

  1. Turn on the Sprocket.

  2. On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.

  3. Check the settings on your Android or iOS device.

    • Android devices: On your mobile device, open the Location or Location Services menu, and then make sure the setting is turned on.

      NOTE: 

      You can turn location permission on to connect and print, and then turn it off when you are not using the Sprocket.

      Location menu example on Android

    • iOS devices: Previously paired Bluetooth accessories such as Apple AirPods might interfere with the initial discovery of the Sprocket. Unpair the accessory from the Bluetooth menu of your device before initial pairing with your Sprocket. The accessory can then be paired again after the Sprocket is connected.

  4. On your mobile device, open the HP sprocket app.

  5. Tap the Menu icon , tap sprocket, and then tap Manage Printers.

    A list of available Sprockets displays.

    • If your Sprocket displays: The Sprocket is connected.

    • If your Sprocket does not display: Tap Add New Printer, and then tap the name of your Sprocket.

If the issue persists, continue to the next step.

Step 4: Reset your mobile device and Sprocket

Reset your mobile device and Sprocket to clear any errors states.

  1. Turn off your mobile device, and then turn it back on.

  2. Turn on the Sprocket.

  3. Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.

    NOTE: 

    The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.

    Example of resetting the HP Sprocket Select Photo Printer

    Example of resetting the HP Sprocket Select Photo Printer

  4. Turn on the Sprocket.

If the issue persists, continue to the next step.

Step 5: Upgrade the Sprocket firmware

HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.

  1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  5. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the firmware is up-to-date.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation