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GaryC3
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Sproket pictures have lines through them.

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HP Sprocket

Just got my Sprocket.  Printed three pictures barely visible because of lines through the pictures.

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KrazyToad
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@GaryC3

 

Welcome to HP Community

 

Try upgrading the Sprocket Firmware and check if that helps

 

  1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  5. Under the Status section, locate Battery.

    • If the battery charge is 25% or higher, continue with these steps.

    • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

  6. In Printer Settings, look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the firmware is up-to-date

Next clean the Paper Path Rollers

 

  1. Remove the paper cover, and then remove any photo paper from the input tray.

  2. Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.

  3. Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.

  4. Replace the paper cover, and then send a print job.

    NOTE: The Sprocket 200 automatically detects and prints the colored card when you replace the paper cover.

    The Sprocket calibrates and cleans the paper path rollers with the colored card, and then prints the photo.

Please refer to this Link: https://support.hp.com/in-en/document/c05660842

 

Keep me posted how it goes 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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