Streaks on photo

[JB_Uk]

Streaks are appearing on all my printouts, rendering them useless. I got about 5 good prints before this started. I have run the blue card through, reset the machine, and checked for firmware updates. What next?

[sandytechy20]

@JB_Uk

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

Clean the Sprocket paper path rollers

1. Remove the Paper Cover, and then remove any photo paper from the input tray.
2. Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.
3. Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.
4. Replace the Paper Cover, and then wait while the Sprocket detects and cleans the paper path rollers with the colored card.
5. If the Sprocket does not automatically detect the colored card, send a print job to manually start the cleaning process.

Refer to the HP support document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[JB_Uk]

I have done all those steps multiple times. I’ve also reset the machine and tried reconnecting it. I’ve now organised an exchange for a new machine, which hopefully won’t have this issue.

[sandytechy20]

@JB_Uk

Feel free to contact us in the future if you need any assistance.