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AmandaSY
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Message 1 of 2
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Streaky printing+ expired warranty

HP Recommended
Sprocket 200
iOS

Bought a sprocket in October 2019 from Shoppee official shop. HP Singapore sold me a sprocket printer which warranty had already expired. That’s a major disappointment. 

 

How did I find out? 

Only because I wasted almost a whole pack of zink paper on lousy prints with streaky qualities. I tried following all the steps to troubleshoot: 

1. Reboot my device 

2. On/off

3. Loading the smartpaper before printing 

4. Waiting 5 mins between each print.

 

this is the most disappointed I ever was with a product. And an expensive one to boot.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AmandaSY, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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