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Schriss
Level 1
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Message 1 of 6
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Stuck cartridge

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Sprocket studio
My recently purchased sprocket studio is displaying an error message “replace cartridge” but the cartridge is stuck in the machine. Pressing the release tab only allows it to move 1/2 in. How do I remove it?
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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 6
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@Schriss

 

Welcome to the HP Support Community.

 

Let's reset the Printer: 

 

Reset the printer to clear internal errors, print job issues, and power problems. To reset the printer, disconnect the power cord or power bank for 30 seconds.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Linds2
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Message 3 of 6
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I am having the same problem and tried that and it didn't work and now I've ruined two perfectly good cartridges and wasted money.

Betty0610
HP Support Agent
HP Support Agent
16,247 16,229 873 709
Message 4 of 6
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@Linds2

 

Welcome to the HP Support Community.

 

  1. Open the cartridge door.

    Opening the cartridge door

  2. Press down on the blue tab, and then remove the cartridge from its slot.

  3. Reinstall the cartridge into the slot until it clicks into place, and then close the cartridge door.

    Inserting the cartridge

  4. On the HP sprocket app message, tap OK to clear it.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Schriss
Author
Level 1
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Message 5 of 6
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Did you read the post? The cartridge is stuck. I can’t pull it out.

Betty0610
HP Support Agent
HP Support Agent
16,247 16,229 873 709
Message 6 of 6
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I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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