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Danny_correa
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The blue smartsheet is the one tha comes out when i I send a picture. I that normal?

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Sprocket hp

I just buy a new package for my sprocket and I what to print some pictures and the blue sheet comes out of my sprocket and then I have to send the picture again with out the blue sheet.... so I don't know if that's normal or what is happening.

Please help me. 

 

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Betty0610
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@Danny_correa

 

Welcome to the HP Support Community.

 

I don't quite understand the issue here. What bluesheet are you referring to? Could you send a picture please? From where are you trying to print?

 

Please check if this helps you: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05241268

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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