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AS245
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The hp sprocket app will not download to my phone

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iOS 12 - 12.0.1

Just bought my Hp sprocket, I have tried to download the app to my iPhone 6s iOS 12.1, the app appears on my home screen but continues to say failed download. I just want to print my pictures. Any help would be great. 

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asmita6658
HP Support Agent
HP Support Agent
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@AS245

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are not able to install the HP Sprocket app.

 

Don't worry, I'm here to help! Let's try these steps -

 

Step 1 Check for updates on your iPhone -

 

For more information, please refer to this document

 

Step 2 Reboot your iPhone. 

 

Step 2 Check for storage. 

 

Step 3 Try downloading the app -

 

Here's the Download link.

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

Asmita
I am an HP Employee

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