Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
I understand that you are unable to connect your sprocket, need not worry I'll be glad to assist you.
The HP sprocket app or printer firmware might be outdated, or the printer might be connected to another Apple iOS device.
On your mobile device, go to the HP sprocket app (in English) in the App Store and check for an update.
On your mobile device, open the HP sprocket app and make sure the printer firmware is up-to-date.
Turn off the Bluetooth feature on any nearby Apple iOS devices, and then try to reconnect your Apple iOS device.
For detailed troubleshooting steps, go to Cannot Connect, Print, or Update Firmware (Apple iOS).
Use this link: https://hp.care/2iB4aRu for more details.
Keep me posted, how it goes! However, I'll try and follow up in next 24 to 48 hours to doublecheck on the issue.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Raj1788I am an HP Employee
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