• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎04-04-2017 10:53 PM

HP Recommended
I have rebooted iPhone and sprocket, re-uploaded app, update phone and app...Bluetooth does not connect. iPad works fine. But unable to connect to any iPhone.
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2017 01:43 PM

HP Recommended
It worked! Thank you!! 😊👍🏼👌🏼👊🏼

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-05-2017 12:45 AM

HP Recommended

Hello @Mariaja -

 

You will have to turn off bluetooth on your iPad or "forget" the Sprocket from your iPad bluetooth settings before you can discover it on your iPhone.  With iOS, the Sprocket can only be discovered and paired to a single Apple device at once.  

 

Once you do pair it successfully, you may want to ensure you're running the latest firmware on the Sprocket device following the instructions below:

 

1.)           Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.

2.)           Ensure your Sprocket is powered on and connected to your phone/sprocket app (green circle in menu)

3.)           In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)

 

Enjoy your Sprocket!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
Was this reply helpful? Yes No

‎04-05-2017 01:43 PM

HP Recommended
It worked! Thank you!! 😊👍🏼👌🏼👊🏼
Was this reply helpful? Yes No

‎12-26-2017 10:06 AM

HP Recommended

THis worked great.  Not sure why the app told me something different.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.