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Viewfinder for Sprocket 2-in-1 will not close

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Sprocket 2-in-1

Hi, Just got a sprocket 2-in-1.

Viewfinder will not close.


PLEASE do not tell me to reset. 

[Unless of course you are digital and not real].

This is a mechanical problem NOT a digital problem.


Thank you!

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Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


I understand that the Viewfinder is not closing.


Since this is a Hardware issue, please contact our Phone Support for Service Options


1) Click on this link - 
2) Click on "Continue as guest". 
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Click on "Show Options". 
Fill the web-form. A case number and phone number will now populate for you.


Keep me posted if you need further assistance


Thank you 🙂


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

I Am An HP Employee

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