Visible lines on my photos

[elaine_2194]

I just received my HP Sprocket photo printer however it's printing visible lines on my photos. I already tried the steps to solve the problem but it's not working. 

[Riddle_Decipher]

@elaine_2194

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand there are visible lines on your photos printed via the HP Sprocket,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you ensured genuine HP Zink papers have been used?

Did you upgrade the firmware?

If not, here's what you need to do:

Use these recommendations and the sprocket app editing capabilities to help improve print quality.

• Use genuine HP Sprocket Photo Paper.

ZINK™ makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP.

HP recommends using HP Sprocket Photo Paper for best results.

Purchase genuine HP Sprocket Photo Paper from hpsprocket.com/start.

You can also purchase genuine HP Sprocket Photo Paper from other retailers.

• Always load the blue HP ZINK® Smartsheet from the same pack of photo paper currently in the printer.

Load the blue HP ZINK® Smartsheet into the input tray with the bar code facing down and the photo paper with the print side facing up, and then send a print job.

• Allow the printer a few minutes to cool down between print jobs.

• Store the photo paper in a cool, dry place and avoid contact with water.

• Update the printer firmware.

(Click here to find and install the latest firmware for your device)

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[elaine_2194]

Hi, I've tried everything but it's not working

[Riddle_Decipher]

@elaine_2194

Thank you for responding,

It's great to have you back 😉

I'm afraid this would mean that the issue is related to a hardware malfunction,

And I request you to Contact HP for a hardware repair/replacement:

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!