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Klocke
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Message 1 of 3
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White line on prints

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Sprocket
New sprocket printing with white line running down all prints. I’ve tried recalibrating with the smart paper but didn’t work. Don’t really want to waste any more paper until I’ve tried something else.
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The_Fossette
HP Support Agent
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Message 2 of 3
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Hi @Klocke,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are facing issues with the print quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

http://hp.care/2kmkW86

 

Let me know how it goes and you have a great day!

 

If the solution helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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IPGRicky
Level 3
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Message 3 of 3
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Hi,

 

Welcome to HP Consumer Support Forum. I am happy to assist you!

 

Please try the below mentioned Troubleshooting steps and let me know if this helps you resolving the issue.

 

First of all, I would like to inform you that the alignment or calibration sheet is must to get the printer calibrated to the best quality mode. The alignment or calibration sheet should be placed for every stack (10 Pages). In case, if you dont have the alignment sheet, the alignment sheet will come with every set of papers you purchase. Please follow the below mentioned troubleshooting steps if the issue still persists

 

Step 1 : please make sure you have the alignment placed in the paper tray. So, that the printer would be calibrated to the best quality mode.

 

Step 2 : In Case, if the issue still persists, Please go the sprocket application on the mobile, Please click on the firware updates on the left pane. Please update the firmware.

 

Step 3 : Please turn off the printer and turn it back on.

 

Step 4 : Please place the alignment sheet one more time and then try printing.

We hope this helps you resolving the issue


Please contact 1-800-474-6836 for any assistance. We work 24*7.
Thank you for choosing HP. Have a wonderful day ahead.

Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.


I am an HP Employee.#HPExpertsDay

Ricky
I am an HP Employee
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